Every answer, with its receipts.
Halyard drafts replies from your documentation, your tickets and your product data — and shows the passage behind every sentence. Your team approves the tone once and stops rewriting the same answer.
Free for 14 days · No card required · 12-minute setup
halyard.app/answers
Recent answers
1 draftingSent without edit
68.1%
Held for review
9.4%
31 waiting on an editor
Cost / resolution
$0.038
Down from $0.061 in June
Customer teams already answering with Halyard
- Northwind
- Everline
- Blackford
- Quanta
- Riverstone
- Palladio
The gap
A fluent answer and a correct one look identical.
That is the whole problem with putting a model in front of a customer, and it is not a prompt-engineering problem.
Where it breaks today
The assistant invents the specific bit
It gets the shape of the answer right and the refund window wrong. The parts a customer will act on are exactly the parts a model is least reliable about.
What Halyard does instead
Nothing ships without a source
Every factual sentence is matched back to a passage in your own content. Anything Halyard cannot ground is flagged before a human sees it, not after a customer does.
Where it breaks today
Your knowledge is six years of scattered writing
The real answer is split across a help centre, a Notion page, last quarter's release notes and a reply someone wrote at 11pm in a ticket.
What Halyard does instead
One index over all of it
Connect the sources once. Halyard reads across every one of them in a single pass, respects the permissions each system already enforces, and re-indexes as they change.
Where it breaks today
Nobody can explain a wrong answer
When a reply goes out with a bad number, the team needs to know which document said it. Most tools can only show you the prompt.
What Halyard does instead
Every answer is fully traced
Retrieved passages, grounding score, the model that wrote it and the editor who approved it — recorded per answer, searchable, exportable.
The workspace
Open any answer and read where it came from.
Which documents were retrieved, how each sentence scored against them, what the reviewer changed and what finally went out — the whole path, per answer.
halyard.app/answers/ANS-4417
Refund window after delivery
ANS-4417Sent · 0:04- Read the conversation0:01
deskline.threads.get
- Retrieve passages0:01
4 sources · help centre, terms
- Grounding check0:00
0.94 ≥ 0.80 floor · auto-send
- Answer0:01
30 days from delivery — Returns §2
- Attach citations0:00
3 passages linked inline
- Reply to the customer0:01
deskline.reply.send
- Passages
- 4
- Grounding
- 0.94
- Cost
- $0.012
- Guardrail
- support@v7
01
Sentence-level citations
Each claim links to the passage that supports it, not to the document that contains it.
02
Grounding score
One number for how much of a draft is supported. Set the floor; the rest goes to review.
03
Cost per resolution
Token spend attributed to the conversation it closed, not to the month.
Capabilities
Built for the team whose name is on the reply.
Everything below ships on every plan. The Enterprise tier adds controls, not features.
Grounding guardrails
Write what Halyard may and may not say in plain language. It becomes a hard check that runs on every draft before anyone reads it.
Compiled to
- Minimum grounding
- Banned claims
- Required disclaimers
- Escalation triggers
Review before send
Anything under your grounding floor, or touching a topic you flagged, waits for a person. Everything else goes out on its own.
Answer history
Re-run any past question against updated documentation and diff what would be said differently today.
Bring your own model
Route per queue to any provider, or to a model inside your own VPC. Swap without re-indexing a single source.
Runs where you want
- Hosted
- Self-hosted
- In your VPC
- Per-queue routing
Sixty native connectors
Index your helpdesk, wiki, CRM and release notes. Anything missing takes an afternoon over the SDK.
Reads from
- Deskline
- Clarity
- Kettle
- +57 more
Enterprise controls
SAML SSO, SCIM provisioning, regional data residency, customer-managed keys and a signed DPA.
Getting started
Answering by Thursday, not next quarter.
No professional services engagement. No content migration project.
- 1
Connect your sources
OAuth into the helpdesk and the wiki you already pay for. Halyard inherits the permissions each of them enforces.
- 2
Set the floor
Pick the grounding score below which nothing sends, and the topics that always go to a person. Two decisions, not a configuration project.
- 3
Run it in draft
Halyard writes but does not send. Compare a week of its drafts against what your team actually replied.
- 4
Turn on sending
Promote one queue at a time, and drop back to draft just as fast if the satisfaction numbers move the wrong way.
Connected
It reads from wherever the answer already lives.
Sixty native connectors, a typed SDK for everything else, and no per-source pricing.
In production
The numbers our customers report back.
6.8M
Answers drafted each month
Across 1,400 workspaces
68%
Of conversations closed first-touch
Median, first 90 days
12 min
To a first grounded answer
From signup, median
99.98%
Service uptime
Trailing twelve months
Proof
Teams that stopped rewriting the same reply.
We had a help centre nobody read and a support team retyping it forty times a day. Halyard turned the help centre into the answer, and the writing we did last year finally started paying for itself.
First-touch up 22 points
The citation panel is what got this past legal. They could see, per sentence, which of our published documents the answer rested on. No other tool we looked at could produce that.
Approved in one review
Our macros were four hundred snippets that all disagreed slightly. This is one index and a grounding floor, and the answers got more consistent, not less.
400 macros retired
Pricing
Priced on answers, not on seats you're afraid to add.
Invite the whole team on every plan. You only pay for drafts that get used.
Starter
For a first team putting one queue on autopilot.
You save $120 a year
Start free- Unlimited teammates
- 2,000 answers each month
- 10 connected sources
- Draft mode and citation history
- Community support
Growth
Most teams start hereFor support and success teams answering at volume.
You save $480 a year
Start free- Everything in Starter
- 40,000 answers each month
- All 60 connectors, plus the SDK
- Review queues and grounding guardrails
- Bring your own model
- Priority support, 4-hour response
Enterprise
For regulated teams with their own security bar.
- Everything in Growth
- Unlimited answers, committed pricing
- SAML SSO and SCIM provisioning
- Regional residency and customer-managed keys
- Private model deployment in your VPC
- Named engineer and 99.9% SLA
All prices in USD. Overage billed at $0.003 per answer — never a surprise invoice.
Questions
The things people ask before signing up.
Still unsure? A support engineer answers, not a bot.
Talk to a humanIt says so, and the draft goes to a person instead of to the customer. Every sentence is scored against the passages that were retrieved for it; if the score falls below the floor you set, the answer never sends on its own. Silence is a supported outcome — inventing an answer is not.
Point it at what you already wrote.
Connect one source, run a week in draft mode, and read the diff against your team's replies. If it isn't better, you've lost an afternoon.
Free for 14 days · No card required