Legal
Terms of Service
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Template text. This is template text. It is structurally complete but legally generic, and it is not legal advice. Replace every section with a policy written for your jurisdiction, your sub-processors and the data you actually collect before publishing.
Agreement
These terms govern your access to and use of the Halyard platform. By creating an account or using the service you agree to them. If you are agreeing on behalf of an organisation, you confirm you have authority to bind it.
The service
We provide the platform described in your order form or plan. We may change features over time; where a change removes a documented capability you rely on, we give notice a full release ahead and never in a patch release.
We aim for the availability set out in your plan. Where an availability commitment applies, the remedy for missing it is set out in the service level agreement attached to it.
Your responsibilities
Keep credentials secure and tell us promptly if you believe they have been compromised.
Use the service lawfully, and do not use it to build or operate anything that would break the law where you or your users are.
You are responsible for what the service does on your instructions, including where an automated step acts on instructions contained in content it reads. Configure policies accordingly.
You are responsible for having a lawful basis for the data you send us to process.
Fees
Fees are set out in your plan or order form and are payable in advance unless agreed otherwise. Usage-based charges are billed in arrears.
We may change list pricing with sixty days' notice. Changes do not affect the committed term of an existing subscription.
Intellectual property
We own the platform. You own your content and the output you produce through it.
You grant us the limited licence needed to host, process and transmit your content in order to provide the service, and nothing beyond that. We do not use customer content to train models.
Confidentiality
Each party will protect the other's confidential information with at least the care it applies to its own, and will not disclose it except to people who need it and are under equivalent obligations.
Warranties and liability
We warrant that we will provide the service with reasonable skill and care. Beyond that the service is provided as-is to the extent the law permits.
Neither party excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. Subject to that, liability is capped as set out in your order form.
Neither party is liable for indirect or consequential loss.
Term and termination
Either party may terminate for material breach that is not cured within thirty days of written notice.
On termination you can export your data for thirty days, after which it is deleted according to our retention schedule.
General
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
If any provision is held unenforceable, the rest remains in force.